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Products > Neevia docuPrinter TSE
Current version: 6.9
updated on: February 14, 2019
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Q: I get an error message when trying to install docuPrinter TSE. What should I do?
A: Here are the things you should consider:
1. Make sure that you are logged on the console with the Administrator account;
2. Make sure that the Print Spooler service is started;
3. Reboot the computer and try the docuPrinter installer again;
4. If the steps above don't help try this: in windows go Start->Settings->Printers->Add a printer->install the Apple Color LW 12/660PS printer driver on your system, then reboot the computer and try the docuPrinter installer again.

Q: The JPEG files that I create through docuPrinter TSE seem to be grayed. How can I improve that?
A: docuPrinter TSE allows you to set the "quality" of the output JPG/JPEG files. For that:
1. In the docuPrinter TSE "Save As" window, select JPG as output format and click the "Configure" button.
2. Adjust "JPEG Quality" to a higher setting to improve image quality.
NOTE: Adjusting the image quality to a higher setting can cause your JPEG file to become larger (in file size) so experiment to see which setting works best for your documents.

Q: What should I change in the docuPrinter TSE configuration to create smaller PDF files?
A: Here are several things you can try (note that, by default, docuPrinter TSE is configured to create high-quality PDF files optimized for printing):
a. In the docuPrinter TSE "Save As" window, select PDF as output format and click the "Configure" button->select Screen as Optimize For setting.
b. In Windows go Start->Settings->Printers->select docuPrinter ->right mouse click->Properties->Printing Preferences->Advanced->select Outline as TrueType font download option.

Q: When I print from Word through docuPrinter TSE and my page orientation is Landscape the resulting PDF gets rotated. What do I do?
A: In Word click File -> Print select docuPrinter as your printer and click OK. When the "Save As" window comes up click the Configure button->Edit PDF Settings and change Auto-Rotate Pages from "None" to "PageByPage".

From the moment I started testing and had the first technical question your staff has been a pleasure to work with. One thing that surprised me from the very beginning was the accuracy of the answers that I got from your technical department. Your company is a rare find! Keep up the good work!

Jan Vandrier
Concept Internet NL
docuPrinter TSE screenshots

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