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Products > Neevia Document Converter Pro
Current version: 6.8
updated on: June 29, 2015
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Q: I get an error message when trying to install Document Converter Pro. What should I do?
A: Here are the things you should consider:
1. Make sure that you are logged with the Administrator account;
2. Make sure that the Print Spooler service is started;
3. Reboot the computer and try the Document Converter Pro installer again;
4. If the steps above don't help try this: in windows go Start->Settings->Printers->Add a printer->install the Apple Color LW 12/660PS printer driver on your system, then reboot the computer and try the Document Converter Pro installer again.

Q: Document Converter Pro doesn't seem to detect MS Word (or some other application), however MS Word is installed on the computer. What can I do to fix that?
A: Here is what you should do:
1. In Document Converter go Settings->Advanced and make sure that MS Word checkbox is checked; If this doesn't help:
2. type dcomcnfg in the command prompt and press Enter;
  • find and select the "Microsoft Word Document" in the Applications list, then press the Properties button;

  • If you have windows 2003 then type dcomcnfg in the command prompt, expand the Component Services group, expand the Computers group, expand the My Computer group, expand the DCOM Config group, find and select the Microsoft Word Document->right mouse click->Properties.
  • click the Security tab. Check the "Use custom access permissions" checkbox, press Edit and add the "Everyone" user account;
  • check the "Use custom launch permissions" checkbox, press Edit and add the "Everyone" user account;
  • reboot the computer;

  • Q: I installed Document Converter Pro and it appears to constantly use more than 10% of the CPU resources, even when not converting documents. Is there any way I can decrease the CPU usage?
    A: By default, Document Converter Pro is scanning the input folders continuously - so if you have a lot of subfolders/files, or some of your input folders are network drives/shares, or you have an antivirus software installed - the scanning can take some time and consume the CPU resources. What you can do is make Document Converter Pro scan the input folders once every 2 seconds - this should decrease the CPU usage. For that edit the dConverter.ini file and add this line ScanningDelay=2000 to the [MAIN] section (the interval is in milliseconds, 1 second=1000 milliseconds).

    Q: When trying to run Document Converter Pro as windows service I get an "ERROR. CHECK SYSTEM PRINTER" error. What should I do?
    A: Make sure that dcStart service is set to run in the Administrator or a member of the local Admins group user account (dcStart will not work in the LocalSystem account).

    Q: When converting URL/HTML files I get a "parser timeout" error. What can I do to fix this?
    A: By default, when converting url / html files, Document Converter Pro will try to disable JavaScript and other malicious content - this can cause Internet Explorer to crash and the conversion to timeout. To disable this Document Converter Pro feature, edit the dConverter.ini file and add this line EnableEvents=0 to the [HTML] section.

    Q: When converting PDF files the paper size in the output document is different from the original. How can I fix that?
    A: By default, Document Converter Pro will set the page size to the MediaBox. Some PDF files, however, have a CropBox that is smaller than the MediaBox and may include white space, registration or cutting marks outside the CropBox. To force Document Converter Pro use the CropBox rather than the MediaBox, edit the dConverter.ini file and add this line UseCropBox=1 to the [PSPDF] section.

    Q: How can I force Document Converter Pro to use the BoundingBox as paper size when converting EPS and PostScript files?
    A: Edit the dConverter.ini file and add this line UseBoundingBox=1 to the [PSPDF] section.






    We started using Document Converter Pro in a project recently. The old solution, using Acrobat, required manual intervention every 2-3 days. Document Converter Pro has now been running uninterrupted for almost 4 weeks. This, combined with the excellent response I have had from your support team, makes me (and my client) extremely happy with your product & services.

    Philip Warner
    Albatross Consulting Pty Ltd
    Document Converter screenshots

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