Q: What support is offered if I have any technical questions regarding Document Converter Pro?
A: Free support for the first year is available to all Neevia customers. Our support department can be reached by submitting a request to . Telephone support is also available - to reach our support department call (954) 893-9343 - 9AM to 5PM EST.
Q: How long does it normally take to receive a response from the support department?
A: We will respond and solve all technical support issues within two business hours (9AM to 5PM EST). This response time may vary depending on the nature of each issue submitted.
From the moment I started testing and had the first technical question your staff has been a pleasure to work with. One thing that surprised me from the very beginning was the accuracy of the answers that I got from your technical department. Your company is a rare find! Keep up the good work!