Q: What support is offered if I have any technical questions regarding docCreator?
A: Free support for the first year is available to all Neevia customers. Our support department can be reached by submitting a request to . Telephone support is also available - to reach our support department call (954) 893-9343 - 9AM to 5PM EST.
Q: How long does it normally take to receive a response from the support department?
A: We will respond and solve all technical support issues within two business hours (9AM to 5PM EST). This response time may vary depending on the nature of each issue submitted.
We started using Document Converter Pro in a project recently. The old solution, using Acrobat, required manual intervention every 2-3 days. Document Converter Pro has now been running uninterrupted for almost 4 weeks. This, combined with the excellent response I have had from your support team, makes me (and my client) extremely happy with your product & services.