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Products > Neevia docuPrinter Pro
Current version: 6.7
updated on: October 12, 2015
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Q: I get an error message when trying to install docuPrinter Pro. What should I do?
A: Here are the things you should consider:
1. Make sure that you are logged with the Administrator account;
2. Make sure that the Print Spooler service is started;
3. Reboot the computer and try the docuPrinter installer again;
4. If the steps above don't help try this: in windows go Start->Settings->Printers->Add a printer->install the Apple Color LW 12/660PS printer driver on your system, then reboot the computer and try the docuPrinter installer again.

Q: The JPEG files that I create through docuPrinter Pro seem to be grayed. How can I improve that?
A: docuPrinter Pro allows you to set the "quality" of the output JPG/JPEG files. For that:
1. In the docuPrinter Pro "Save As" window, select JPG as output format and click the "Configure" button.
2. Adjust "JPEG Quality" to a higher setting to improve image quality.
NOTE: Adjusting the image quality to a higher setting can cause your JPEG file to become larger (in file size) so experiment to see which setting works best for your documents.

Q: What should I change in the docuPrinter Pro configuration to create smaller PDF files?
A: Here are several things you can try (note that, by default, docuPrinter Pro is configured to create high-quality PDF files optimized for printing):
a. In the docuPrinter Pro "Save As" window, select PDF as output format and click the "Configure" button->select Screen as Optimize For setting.
b. In Windows go Start->Settings->Printers->select docuPrinter ->right mouse click->Properties->Printing Preferences->Advanced->select Outline as TrueType font download option.

Q: Why some of the PDF files created with docuPrinter Pro cannot be displayed in MacOS X Preview?
A: MacOS X Preview doesn't support PDF files with custom true type font encoding - Acrobat Reader for MacOS X displays this type of PDF documents without any problem. A simple workaround is to force docuPrinter Pro to produce PDF files with type1 (PostScript) fonts inside which are fully supported by MacOS X Preview - in Windows go Start->Settings->Printers->select docuPrinter ->right mouse click->Properties->Printing Preferences->Advanced->select Outline as TrueType font download option.

Q: When I print from Word through docuPrinter Pro and my page orientation is Landscape the resulting PDF gets rotated. What do I do?
A: In Word click File -> Print select docuPrinter as your printer and click OK. When the "Save As" window comes up click the Configure button->Edit PDF Settings and change Auto-Rotate Pages from "None" to "PageByPage".






We use Document Converter Pro for converting various document formats into PDF and have been impressed by the speed and flexibility of your application. More importantly for us it was the quality of the support we have received. From the first email our requests have been handled efficiently and promptly. The standard of service is excellent

Alessandra Desandi
CargoTrans SpA
docuPrinter Pro screenshots

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