Q: What support is offered if I have any technical questions regarding docuPrinter Pro?
A: Free support for the first year is available to all Neevia customers. Our support department can be reached by submitting a request to . Telephone support is also available - to reach our support department call (954) 893-9343 - 9AM to 5PM EST.
Q: How long does it normally take to receive a response from the support department?
A: We will respond and solve all technical support issues within two business hours (9AM to 5PM EST). This response time may vary depending on the nature of each issue submitted.
In the past our users had to have a lot of Adobe knowledge. After we purchased Document Converter Pro our users simply email their documents for conversion and they get them emailed back as PDF files. The whole PDF creation process got simplified greatly!