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Effective date: August 17, 2026
Neevia Tech is a trade name of Docupub Inc., a software development company established in December 1999 and headquartered in Davie, Florida, United States. In this policy, "Neevia", "we", "us" and "our" mean Docupub Inc.
This policy covers the neevia.com website and the Neevia desktop products, including docuPrinter LT, docuPrinter Pro, docuPrinter TSE, docuPrinter SDK, docCreator and Neevia Document Converter Pro. Where a section applies only to the website or only to the software, it says so.
For privacy questions, write to support@neevia.com or use our contact page.
Analytics. We use Google Analytics to understand which pages are read and how visitors arrive. Google Analytics sets cookies and receives your IP address, approximate location, browser and device type, referring page, and the pages you view. We use this only in aggregate, to improve the site. We do not use it to build advertising profiles and we run no advertising or retargeting pixels. You can prevent Google Analytics entirely with Google's browser opt-out add-on, or by blocking cookies in your browser. The site remains fully usable either way.
Cookies we set ourselves. When you add a product to the shopping cart, we store the cart contents in first-party cookies on your device so the cart survives page navigation. These are functional, contain no advertising identifiers, and are not shared with anyone.
Server logs. Our web server records standard request information, including IP address, timestamp, requested URL, response status and user agent. We use it for security, abuse prevention and diagnosing faults.
Support and sales enquiries. If you write to us or use the contact form, we receive whatever you choose to send, typically your name, email address, telephone number, company and your message. We use it to answer you and to keep a record of the support history for your license. We do not add you to a marketing list on the strength of a support request.
Orders. When you purchase a license we process the information needed to complete and support that sale, such as your name, company, billing details, email address and the products and quantities ordered. Payment card details are handled by our payment processor and are not stored on our systems. We keep order and license records for as long as needed to honor support, upgrades and license re-issues, and to meet tax and accounting obligations.
Neevia desktop products do their work on your own machine. When you print to a Neevia printer or convert a file, the document is read, rendered and written to PDF (or another output format) entirely on that computer or on your own server. The document content is never transmitted to Neevia.
Our software contains no telemetry, no analytics and no usage reporting. It does not contact Neevia to validate a license, to check for updates, or for any other purpose. Absent the optional cloud delivery feature described in the next section, a Neevia desktop product makes no outbound network connection whatsoever. You can confirm this with any network monitor.
Settings you choose, such as output folder, PDF options and license serial, are stored in the Windows registry and in configuration files on your own computer. They stay there.
Some editions can write an audit or job log on your own machine or server, recording items such as user name, document name, page count and timestamp. This is a feature you control, the data stays under your administration, and it is never sent to us. Where your organization enables it, your organization is the controller of that log.
Some editions can deliver a finished document to a cloud storage account that you own. This feature is off until you set it up, and it can be switched off again at any time. Microsoft OneDrive is supported today; Google Drive support is planned, and everything in this section applies to it when you enable it.
How signing in works. We use the standard OAuth 2.0 device authorization flow. The application shows you a short code and sends you to the provider's own sign-in page, where you authenticate directly with Microsoft or Google and approve the requested permission. Your password and any second factor are entered only on the provider's site. Neevia never sees, receives, or stores your account credentials.
What we ask permission for, and why. We deliberately do not ask for access to your drive. We ask only for access to a single folder that belongs to this application — OneDrive shows it to you as Apps\Neevia docuPrinter — and that is the only place we can read or write. The rest of your storage is outside what you granted us and is inaccessible to the application, not merely untouched by it. We do not request access to your mail, contacts or calendar.
This is a deliberate limit rather than a promise: because the permission itself is scoped to that one folder, the guarantee is enforced by your storage provider, and it holds even if our software had a defect or its stored token were stolen.
Where your document goes. Directly from your computer to the provider's API over HTTPS, and nowhere else. Neevia operates no server, proxy, or relay in this path. We do not receive your document, we do not hold a copy of it, and we have no ability to read it. Once the file is in your application folder, it is yours: it is governed by your agreement with that provider and by their privacy policy (Microsoft, Google).
What is stored, and where. The only thing retained is the refresh token the provider issues so you do not have to sign in for every job. It is encrypted with the Windows Data Protection API and written to the current user's own registry hive on that computer. Because it is encrypted without the machine-wide flag, it can only be decrypted by that same Windows user account on that same machine; copying it elsewhere yields nothing usable. Short-lived access tokens are held in memory only and re-derived for each upload. None of this is ever transmitted to Neevia.
How to disconnect. Use the Disconnect action in the application, which deletes the stored token from your machine. You can independently revoke the application's access at any time from your provider account: Microsoft account privacy or Google account permissions. Revoking there stops all future uploads immediately, regardless of what is on your computer.
Google API Limited Use. Neevia's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements. Specifically: we use Google user data only to provide the delivery feature you enabled; we do not transfer or sell it; we do not use it for advertising; and we do not allow humans to read it, since the data never reaches us in the first place.
We share personal information only with service providers who need it to operate our business, and only for that purpose: our web and email hosting providers, our payment processor for order processing, and Google for website analytics as described above. They act on our instructions and are not permitted to use the information for their own purposes.
We may also disclose information where we are legally required to do so, or to protect our rights, safety, or property. If our business is ever sold or reorganized, customer records may transfer as part of that transaction, subject to this policy.
We keep order and license records for as long as we support the license and as long as tax and accounting rules require. Support correspondence is kept while it is useful for your support history. Server logs are kept for a short operational period. Analytics data is retained according to our Google Analytics configuration.
This site is served exclusively over HTTPS with HTTP Strict Transport Security. We restrict access to customer records to the people who need it. No method of transmission or storage is perfectly secure, but the strongest protection here is structural: the documents you convert are never in our custody to begin with.
We are based in the United States and our systems are operated there. If you contact us or buy from us from outside the United States, the information you send us will be processed in the United States. Where required, we rely on appropriate safeguards such as the European Commission's standard contractual clauses for such transfers.
Depending on where you live, you may have the right to access the personal information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, to receive a portable copy, and to withdraw consent you previously gave. Residents of the European Economic Area and the United Kingdom have these rights under the GDPR and UK GDPR; residents of California have comparable rights under the CCPA as amended by the CPRA, including the right not to be discriminated against for exercising them. Because we do not sell or share personal information for advertising, there is nothing to opt out of on that front.
To exercise any of these rights, write to support@neevia.com or use our contact page. We will respond within the period the applicable law requires. We may need to verify your identity first. If you are in the EEA or UK and are not satisfied with our response, you may complain to your local data protection authority.
Our products are business tools and are not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.
If we change this policy we will post the revised version here and update the effective date at the top. If a change materially affects how we handle information you have already given us, we will make that clear rather than relying on a silent edit.
Docupub Inc. (Neevia Tech)
Davie, Florida, United States
support@neevia.com |
neevia.com/contact
See also our Terms of Service.